Privacy Policy
Your privacy and data protection rights
Contents
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1Introduction
Welcome to SwimPeaks Coaching. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our coaching services.
2Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- •Name, email address, and phone number
- •Swimming experience and fitness goals
- •Application responses and coaching preferences
- •Payment and billing information
- •Video submissions for technique analysis
Non-Personal Information
We automatically collect certain information through cookies and analytics tools, such as:
- •Browser type, device information, and IP address
- •Website usage patterns and preferences
- •Referral sources and page interactions
3How We Use Your Information
We use the information we collect to:
- •Provide, operate, and maintain our coaching services
- •Process your application and respond to your inquiries
- •Develop personalized training plans and feedback
- •Process payments and manage your account
- •Improve our website, services, and user experience
- •Send you relevant communications (with your consent)
- •Comply with legal obligations and prevent fraud
4Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except:
- •With trusted service providers who assist in operating our website or conducting our business (e.g., payment processors, email services)
- •When required by law or to protect our rights and safety
- •In connection with a business transfer or merger
- •With your explicit consent
Note: All third parties are required to maintain the confidentiality of your information.
5Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.
6Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Video submissions and training data may be retained to improve our coaching methods, unless you request deletion.
7Your Rights and Choices
You have the right to:
- •Access, update, or correct your personal information
- •Request deletion of your personal data
- •Opt-out of marketing communications
- •Request data portability
- •Object to certain uses of your information
To exercise these rights, please contact us using the information below.
9Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
10Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at support@swimpeaks.com.